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As Senior Manager of Complex Care Coordination at UPMC, Shelly Ciaramella partners closely with frontline discharge planners, clinical staff, clinical leaders, and community resources to reduce barriers to care and improve outcomes for some of the most vulnerable patients. After referring countless patients to Family House, Shelly reached out as a family member in need. This is her story, in her own
When Lesha Chapman first learned she would need to travel from Huntington, West Virginia to Pittsburgh for a liver transplant evaluation at UPMC Montefiore, her thoughts immediately turned to the unknown. Navigating the logistics of a five-hour trip, time away from home, and the weight of a serious medical diagnosis
Beginning May 1, 2026, Family House will be making adjustments to its Uber transportation services as part of ongoing efforts to best allocate resources and continue serving the greatest number of guests in need. Under this updated structure, roundtrip Uber transportation arranged by Family House will be available ONLY for
When Carla Sueta and her husband, Christer Andersson, arrived in Pittsburgh all the way from Asheville, North Carolina in September of 2025, they were stepping into the unknown. Neither had ever been to the city before, and the reason for their visit made the unfamiliar surroundings even more daunting. Christer
Role: Living Donation Transplant Social Worker Hospital: Allegheny General Hospital Q&A with Rachel Tell us about your role at Allegheny General. What do you enjoy most about the job? I work with all living kidney and liver donors through the phases of donation. I also work with both kidney and
Brian went from rarely seeing a hospital to facing advanced liver disease. When Brian traveled to Pittsburgh for a life-saving liver transplant, Family House became a source of comfort, connection, and calm during one of the most critical moments of his life. As Brian and his daughter April prepared for
