Does Family House offer Wi-Fi for guests?
Yes, Family House provides 2 levels of Wi-Fi for guests—a free, limited bandwidth level for basic access to the internet and a paid, unlimited bandwidth level for guests who are looking for more internet access.
What are the network names for Family House’s Wi-Fi?
“Family House Guest Wi-Fi – Basic” is the network for free access.
“Family House Guest Wi-Fi – Premium” is the network for paid access.
How do I connect to the free Wi-Fi?
On your smartphone, laptop or other Wi-Fi enabled device, go to your Wi-Fi network connection settings and look for the network called “Family House Guest Wi-Fi – Basic” and select connect. When prompted, enter the password “homeaway”. You will then be re-directed to a welcome screen in your web browser. Click on “Continue to the Internet.”
How do I connect to the premium/paid Wi-Fi?
On your smartphone, laptop or other Wi-Fi enabled device, go to your Wi-Fi network connection settings and look for the network called “Family House Guest Wi-Fi – Premium” and select connect. You will be redirected to the Guest Wi-Fi website where you will be prompted to create an account and select the amount of time that you would like to purchase for the Premium Wi-Fi. Once you have created a login, selected an option and processed your payment you will be directed to a screen that shows you the amount of time you have remaining. Click login on this screen. You will now be able to freely browse the internet for the amount of time that you purchased.
What are the options and cost for paid, unlimited bandwidth Wi-Fi?
60 minutes of continuous Wi-Fi is $3.00. As a general approximation, in 60 minutes you would be able to download 2 or 3 HD movies (to view off line at a later time) or stream an HD TV show.
180 minutes of continuous Wi-Fi is $7.00. As a general approximation, in 180 minutes you would be able to stream an HD movie.
What will I need in order to purchase premium Wi-Fi?
You will need a valid e-mail address and credit card in order to purchase premium Wi-Fi.
Can I pay the manager with cash or check to access the premium Wi-Fi?
No, payment for premium Wi-Fi can only be processed through the Wi-Fi web site using a credit card.
Can I use some of my 60 or 180 minutes now and then use the rest of it later?
No, the purchased Wi-Fi is a continuous connection. Once your purchase is processed, your 60 or 180 minutes begins. It cannot be turned off and then back on. Once your initial time is over, you will be able to purchase additional time or you will be able to connect to the free, lower bandwidth option.
I stayed at Family House before and my device is still trying to access the old Wi-Fi system. What can I do?
Go into the Wi-Fi networks list on your device, select the old Wi-Fi network and then select ‘Forget’ or ‘Disconnect.’
