Family House Privacy Policy

Family House (“we,” “our,” or “us”) is a 501(c)(3) nonprofit organization providing affordable housing and supportive services to patients and their families who must travel to Pittsburgh for medical care. We are committed to protecting the privacy and security of the personal information of our guests, donors, volunteers, and website visitors.

This Privacy Policy explains how Family House collects, uses, stores, and protects personal information, as well as your rights and choices regarding that information.

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1. Information We Collect

We collect personal information in a variety of ways, including when you visit our website, make a donation, register as a guest, volunteer, or communicate with us. The types of information we may collect include:

Personal Information: Name, address, email address, phone number, and other contact details.

Guest Information: Patient and caregiver names, medical appointment details (only as needed for lodging arrangements), emergency contact information, and stay details.

Donor Information: Donation amounts, payment details, and giving history.

Volunteer Information: Contact information, availability, and volunteer interests.

Automatically Collected Information: When you visit our website, we may collect information such as IP address, browser type, pages visited, and date/time of visit through cookies and analytics tools.

We do not knowingly collect personal information from children under 13 years of age.

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2. How We Use Your Information

Family House uses the information we collect for purposes such as:

• Processing guest reservations, volunteer applications, and donations
• Communicating with you about your stay, contribution, or participation
• Sending newsletters, updates, and event information (if you opt in)
• Improving our programs, services, and website
• Complying with legal, tax, and reporting obligations
• We will not sell, rent, or trade your personal information to third parties for marketing purposes.

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3. How We Share Information

We may share your information only when necessary to:

• Process payments or reservations through trusted third-party service providers
• Comply with legal or regulatory requirements
• Protect the rights, safety, or property of Family House, our guests, or others
• All third-party service providers are required to maintain the confidentiality and security of your personal information.

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4. Data Security

Family House takes reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. While we strive to protect all information we collect, no method of transmission or storage is 100% secure.

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5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and maintain accurate organizational records.

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6. Your Choices and Rights

You have the right to:

• Access and update your personal information
• Opt out of receiving marketing communications at any time
• Request deletion of your information, where applicable

To exercise these rights or update your preferences, please contact us using the information below.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

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8. Links to Other Websites

Our website may contain links to third-party websites for your convenience. Family House is not responsible for the privacy practices or content of these external sites.

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9. Updates to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of the page reflects the most recent revision. We encourage you to review this policy periodically.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Family House handles personal information, please contact us at: