Family House provides a special “home away from home” for patients and families who travel to Pittsburgh for medical care. Operating homes in the Shadyside and Oakland neighborhoods, Family House offers convenient, affordable housing in a home-like environment to more than 22,000 patients and caregivers each year.
UPMC has been a longstanding partner of Family House since its inception in 1983. This page includes information that you can share with your patients about all of the services available to them at Family House’s three locations.
Looking to support the families we serve? Consider organizing a donation drive for our food pantry; we keep our shelves stocked so that patients and caregivers don’t have to worry about the added expense of dining out while they are in Pittsburgh for medical care.
Frequently Asked Questions and Information for Patients/Caregivers
—Where is Family House located?
Family House operates homes in the Shadyside and Oakland neighborhoods just minutes from major UPMC hospitals. Locations and contact info below.
To book a room or change a reservation at any Family House facility, please direct the patients to the Housing Department at (412) 647-7777.
Family House Neville 514 N. Neville St. Pittsburgh, PA 15213 – (412) 578-8650 [office]
Family House Shadyside 5245 Centre Ave Pittsburgh, PA 15232 – (412) 802-8210 [office]
—Who can stay at Family House?
Family House welcomes patients and their families from all Pittsburgh-area hospital systems, including UPMC, Allegheny Health Network, and the VA Pittsburgh Healthcare System.
—How can patients and caregivers book a room at Family House?
Rooms can be booked online at www.familyhouse.org or by calling the Housing Department at (412) 647-7777. Guaranteed reservations can be made with a credit card.
—What are your daily room rates? (as of 4/1/2021)
Single room: $57/night
Double room: $75/night
—Is there financial support available for people who can’t afford the full cost?
Yes, Family House has a Family Assistance Fund that is available to offset the cost of a room for families who qualify on the basis of income or length of stay. To complete this application, please see your hospital coordinator.